Author Topic: Appeals and complaints against the SETA, also called ETQA.  (Read 1408 times)

Offline ETQA Administrator

  • Administrator
  • Hero Member
  • *****
  • Karma: +1/-0
    • View Profile
Appeals and complaints against the SETA, also called ETQA.
« on: September 29, 2015, 03:28:09 PM »
According to the SAQA policy/guidelines "Guidelines for ETQAs: Procedures for the Monitoring and Auditing of ETQAs" that can be found on the link below the following was also noted on page 14.

http://www.saqa.org.za/docs/guide/2001/etqa-audit.pdf

ETQA Functions to be Monitored and Audited

It is clear in terms of the SAQA Act that the Authority must monitor and audit all ETQAs. What needs to be monitored and audited is also set out clearly in the relevant regulations. In summary, an ETQA must meet the following criteria:

1. There must be a justifiable need for the ETQA to be established in the sector in which it wishes to function. (A ‘sector’ may be a social sector, an economic sector or an education and training sub-system sector.)
2. The ETQA must demonstrate that it has a primary focus for its quality assurance activities based upon its association with the sector and the identified mission of the sector.
3. There must be no duplication of the functions or parts of the functions of another ETQA unless the Authority deems it to be necessary.
4. The ETQA must have sufficient capacity to perform the functions assigned to it by the Authority. These are:

   a. accredit constituent providers for specific standards or qualifications registered on the NQF;
   b. promote quality amongst constituent providers;
   c. monitor provision by constituent providers;
   d. evaluate assessment and facilitate moderation amongst constituent providers;
   e. register constituent assessors for specified registered standards or qualifications in terms of the criteria established for this purpose;
   f. take responsibility for the certification of constituent learners;
   g. co-operate with the relevant body or bodies appointed by the Authority to moderate across ETQAs including but not limited to moderating the quality assurance on specified standards for which one or more ETQAs are accredited;
   h. recommend new standards or qualifications for Standard Generating Bodies (SGBs), or modifications to existing standards or qualifications to NSBs for consideration;
   i. maintain a database acceptable to the Authority;
   j. submit reports to the Authority in accordance with the requirements of the Authority; and
   k. perform such other functions as may from time to time be assigned to it by the Authority.

5. The ETQA must have sufficient resources to be viable for the duration of the period of accreditation.
6. An ETQA must have a quality management system, which includes and not limited to: (i) quality management policies which define the quality which the ETQA wishes to achieve;
(ii) quality management procedures which enable the ETQA to practice its defined quality management policies; and (iii) review mechanisms which ensure that the quality management polices and procedures are applied and remain effective.
7. There must be separation of the external quality assurance function and the function of provision of education and training.
8. There must be national stakeholder representation at decision making level, which must ensure public accountability and transparency.
9. The activities of the ETQA will advance the objectives of the NQF.

The above makes it's very clear that all ETQA's (SETA's) must have the required policy and procedures in place in their QMS system. Before any system or process an be implemented or rejected, the policy relating to the procedure must be produced and check for validation and in many cases form the base of any complaint of appeal against a SETA.



Education Training Questions and Answers Forum
www.etqa.co.za

Division of www.skillsjobs.co.za

Offline ETQA Administrator

  • Administrator
  • Hero Member
  • *****
  • Karma: +1/-0
    • View Profile
Re: Appeals and complaints against the SETA, also called ETQA.
« Reply #1 on: September 29, 2015, 03:30:18 PM »
Disagreements over Audit Outcomes

With regard to the resolution of disagreements over auditing outcomes, it is imperative that an amicable and cooperative relationship between the Authority and ETQAs need to be maintained despite the inherent tensions in the monitoring and auditing process. For this reason, it is important both to acknowledge the possible tensions and address them in the procedures in a proactive manner. The possibility of disagreements between the Authority and an ETQA over auditing outcomes is addressed in broad terms as follows:

• Mechanisms have been built into these guidelines to minimise the possibility of disputes over auditing outcomes.
• In the event that a disagreement is not resolved, an ETQA may respond to an Audit, within strict parameters of relevance and conciseness. Such a response may not incorporate new evidence that has not been considered in the auditing process.
• The Authority will have the final decision in an appeal by an ETQA against the findings of an Audit. Prior to the Board hearing an appeal, the Authority will obtain a second opinion from an external Auditor for consideration by the Board as part of the appeal process.

Source:
http://www.saqa.org.za/docs/guide/2001/etqa-audit.pdf - page 16
Education Training Questions and Answers Forum
www.etqa.co.za

Division of www.skillsjobs.co.za

Offline ETQA Administrator

  • Administrator
  • Hero Member
  • *****
  • Karma: +1/-0
    • View Profile
Re: Appeals and complaints against the SETA, also called ETQA.
« Reply #2 on: September 29, 2015, 03:31:17 PM »
Resolving the Issue of Differentiation among ETQAs

Differentiation among ETQAs has a number of dimensions. Firstly, different ETQAs will be at different stages of development. Secondly, sectoral requirements may force ETQAs to plan and operate in different ways. Finally, certain ETQAs have a historical statutory status and concomitant legal obligations in addition to those imposed by the SAQA Act.

It seems clear, however, that the Authority has already acknowledged in detail the need to differentiate among ETQAs because of the nature of their work or the context in which they operate, while maintaining the imperative of constructing a robust and coherent framework for quality assurance. It has done so through regulations, through supporting documentation, and through the accreditation process itself. A manifestation of the Authority’s sensitivity to history and context is that each ETQA has, or will have, an accreditation contract which in appropriate cases sets out conditions for continued accreditation when certain criteria have not, at the time of accreditation, been fully met. The fulfillment of such accreditation conditions will be examined in the course of the auditing process.
The statutory status of particular ETQAs is beyond the scope of this project, and is being addressed independently by the Authority.

The monitoring and auditing process should therefore examine:
• whether the regulated functions of ETQAs are being carried out effectively;
• whether the criteria set out in the regulations are being met; and
• whether accreditation conditions are being fulfilled.
Education Training Questions and Answers Forum
www.etqa.co.za

Division of www.skillsjobs.co.za

 

Sitemap 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 

SUBSCRIBE

MONTHLY: Training Courses Weekly: Educational Updates Facebook page

SkillsJobs.co.za

SkillsJobs.co.za Training Providers Hire Me JOBS / Tenders

RELATED

SAQA Qualifications Search SETA's

PARTNERS

Hosting