Author Topic: Quality Management - Criterion 8: Management Systems and Policies  (Read 1619 times)

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Indicate the financial, administrative and physical resources of the organisation, as well as procedures of accountability within the organisation.

Criterion 8 refers to the managerial capacity of the provider to carry out its functions. The provider would need to indicate its capacity to deliver the programme effectively and efficiently and in an accountable manner.

However, given the enormous differences in size, type and focus of providers, this criterion must be carefully contextualized, taking into account, for example, the management of partnerships in the delivery of programmes. In the Criteria and Guidelines for Providers document, different types of providers are identified, i.e. ‘delivery only site; assessment only site’, etc. In addition, there is also an awareness of
SMME providers, which may include an individual as a provider.

In this regard providers may find the following questions helpful:

1.   What is the management and administrative structure of the organisation?
2.   How are decisions taken in the organisation, by whom and in relation to what?
3.   What is the financial resource base of the organisation? What are the sources of funding? Does the organisation have a plan to become self- sustaining, if it is not already?
4.   Does the organisation have adequate human and material resources to carry out its intended functions?
5.   What are the systems used by the organisation to manage and be accountable for its finances?
6.   More generally, to what extent is the organisation run in ways that are transparent and accountable?

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