Author Topic: Quality Management Systems for Education and Training Providers  (Read 32 times)

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Quality Management Systems for Education and Training Providers
« on: October 09, 2017, 02:34:22 PM »
Quality Management Systems for Education and Training Providers

Executive Summary

The South African Qualification Authority Act of 1995 defines an education and training provider as:

A body which delivers learning programmes which culminate in specified National Qualification Framework standards and/or qualifications, and manages the assessment thereof.

Education and training providers (hereafter referred to as providers) are at the base of the education and training system in that they are the organisations that actually
engage in teaching and learning and deal directly with learners, the ‘clients’ whom the education and training system is meant to serve. It is therefore of critical importance that providers develop quality management systems (QMS), and that they receive the necessary support in order to operate within the National Qualifications Framework (NQF).

This document addresses the following:

0   General issues related to QMS for providers;
0   Paradigms in quality management and quality assurance;
0   Elements that would constitute a QMS approach; and
0   The SAQA quality template.

In addition, this document provides an elaboration of the core criteria that providers need to conform to in order to receive accreditation from their constituent ETQAs. The inclusion of these elaborated criteria is a direct response to the perceived needs of providers and is intended to facilitate the development of QMS among providers.

This document also points to the need to allow sector-specific core criteria to be developed, if they are found to be necessary. However, it is emphasised that such sector- specific criteria cannot contradict the core criteria and can only be added to the core criteria. Such sector-specific criteria, however, need to be sanctioned by SAQA.

It is important to note that this document does not replace the Criteria and Guidelines for
Providers document, but should rather be read in conjunction with it.

As in Criteria and Guidelines for Providers, a process approach has been adopted which takes into account the need for a phasing-in of aspects of the system within the broader model of transforming the national education and training system.

Also, research findings strongly indicate a need for an approach for the establishment of quality management systems to be developmental in nature. The core criteria discussed in this document are therefore seen as the minimum requirements for the first phase of provider accreditation.


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