Author Topic: Role distinctions in a quality assurance paradigm  (Read 668 times)

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Role distinctions in a quality assurance paradigm
« on: October 09, 2017, 02:37:24 PM »
In Quality Management Systems for ETQAs, the following useful role distinctions are drawn in terms of what the document refers to as the “NQF Organisation”:

In many ways, the NQF System is comparable to a large organisation, having a clear and shared purpose laid out in the Act.
Within the “NQF Organisation”, SAQA creates the vision, sets the policies,
defines the timetable, delegates the tasks and defines quality of performance for those to whom they are delegated. It is the equivalent of the Board and senior executive of an organisation.
The SGBs define the service standards1 in terms of the specific outcomes2 that should match the vision described by SAQA.
The Providers are the powerhouses, the productive units, the creators and constituent providers of the service.
The ETQAs have the quality audit and assurance role.

But, what of the NSBs and the suggested Moderating Bodies? What is their role within this organisation?

Their  task  is  complex  and  diverse.  As  already  discussed,  the  NQF  entails providing services that are diverse in the content, as diverse as the customers for the service.
By creating multiple NSBs, to act in essence as agents of SAQA, this diversity is managed. SAQA requires that each NSB include representation from the various
stakeholders for the ultimate service. In this way, SAQA is seeking to ensure that the  standards  developed  by  individual  SGBs  reflect  the  vision,  address  the problems identified and meet the needs of the diverse stakeholders. They are to quality assure the standards setters3.
The  potential  Moderating  Bodies  have  a  similar  role.  To  simplify  operations,
providers are to be served by a single ETQA, but the implementation of standards is  not  to  be  limited  to  a  particular  sector  of  providers.  (Indeed  this  would  be contrary  to  two  of  the  goals  of  the  Act,  the  development  of  an  integrated framework and enhanced mobility between the different parts of the system of providers).  So  different  ETQAs  will  be  quality-assuring  services  based  on  the same standards. Mobility and credibility will depend on an adequately consistent interpretation of the standards by all that use them. The role of the Moderating Bodies will be to assure this consistency across ETQAs. They too are agents of SAQA.
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