Author Topic: SAQA Quality Approach in terms of Dominant QMS Models  (Read 22 times)

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SAQA Quality Approach in terms of Dominant QMS Models
« on: October 09, 2017, 02:44:39 PM »
The Quality Management Debate

The literature review of debates in quality management and assurance highlighted two dominant approaches of quality assurance and management. These are the ‘Total Quality Management’ (TQM) and ‘Conformance to Specifications’ (CTS) approaches. However, it is recognized that there are variations and adaptations of both models. (Refer to the examples of other Quality Management Systems in chapter 2). These two broad approaches are representative of most of the approaches currently in use, and also represent the broad paradigmatic tensions in the quality debate.

In the discussion following, these two approaches are deliberately simplified and
polarized in order to contrast key features of possible understandings of ‘quality’, but it is
recognized that most quality management systems will be a ‘hybrid’ of two or more approaches, including elements of Total Quality Management and Conformance to Specifications.

Also, the emphasis is on ‘quality development’ and continuous improvement, rather than on the choice of an instrument. For example, the ETQA and its constituent providers could negotiate commonly agreed-upon procedures within a particular environment. This makes it possible to be context-sensitive and to focus on the ‘process’ of quality development, rather than on the tools. Taking a process approach ensures that quality management has a developmental impact on the organization and the sector.


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