Author Topic: Terms and definitions relating to quality assurance  (Read 22 times)

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Terms and definitions relating to quality assurance
« on: October 09, 2017, 02:39:04 PM »
Quality Management Systems means the combination of processes used to ensure that the degree of excellence specified is achieved. A quality management system is the sum
of the activities and information an organization uses to enable it to better and more
consistently deliver products and services that meet and exceed the needs and expectations of its customers and beneficiaries, more cost effectively and cost efficiently, today and in the future.

Quality Assurance means the sum of activities that assure the quality of products and services at the time of production or delivery. Quality assurance procedures are frequently applied only to the activities and products associated directly with the goods and services provided to external customers.

Quality Audits are activities undertaken to measure the quality of products or services that have already been made or delivered. In itself a quality audit has no impact on quality.

Quality Control is undertaken by the person(s) who make the product (or deliver the service) for internal purposes.


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