Author Topic: Sample Appeals Policy  (Read 1627 times)

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Sample Appeals Policy
« on: August 28, 2015, 10:11:44 AM »
Learners being assessed will be given the opportunity to appeal against the results of the assessment process.

All complaints and appeals must be reported to the HR Partner/Director (or appropriate person in charge of assessment) within seven (7) working days of receiving the assessment result. The HR Partner/Director (or appropriate person in charge of Assessment) will then conform to the internal appeals procedure. The HR Partner/Director (or appropriate person in charge of Assessment) will acknowledge the appeal and investigate the matter timeously. In the event of the appeal being justified, a final decision will be taken to either uphold the assessment result or make provision for the learner to be re-assessed by another registered assessor.

The aim of the appeals procedure is to facilitate understanding of the assessment procedure rather than to adjudicate the actual assessment result. Should the learner complaint be against a registered assessor, the learner must log a grievance as determined by the internal grievance procedure, and the matter will be handled accordingly.

Should this not be solved in a satisfactory manner, the learner may access the SETA Appeals Policy and Procedure Document for guidelines on further action.


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Re: Sample Appeals Policy
« Reply #1 on: August 28, 2015, 10:12:07 AM »
The grounds for the appeal may be on the basis of unfairness or discrimination. The complaint must be submitted by the candidate/learner to the Training and Development Manager (or relevant party in the organisation) within five (5) working days of receiving assessment results. This must be completed on the Assessment Appeals Form.

The appeals process is as follows:

•   The complaint/appeal is logged with the relevant party (as defined in this policy document);
•   The complaint/appeal is reported to the Skills Development Facilitator or any other appropriate person and filed in learner’s file;
•   The employee’s record is updated;
•   The relevant party carries out an investigation, allowing both the learner and assessor the opportunity to present their cases;
•   The relevant party makes a judgement on whether the assessment decision should be upheld or if the learner should be re-assessed. The investigation must be completed within (10) working days after receipt of complaint;
•   The relevant party informs all the relevant parties of the final decision on whether to uphold the assessment decision or whether to re-allocate an assessor to conduct a further assessment; and
•   The learner’s record is updated with the decision.

If the learner is not satisfied with the outcome, then the learner may re-appeal against the final decision. This escalation must be logged with the Skills Development Facilitator (or other appropriate person) within five (5) working days of receiving the judgement from the relevant party. The Skills Development Facilitator (or other appropriate person) shall then investigate the matter further. This will entail the following:

•   The Skills Development Facilitator or any other appropriate person carries out an investigation and hearing on whether the decision should be upheld or to re-allocate an assessor to conduct a further assessment. This investigation must be completed within ten (10) working days;
•   The Skills Development Facilitator or any other appropriate person makes a judgement on the information presented;
•   The final decision is then communicated to all relevant parties; and
•   The employee's record is updated with the final judgment.

Should there still be no consensus on the appeal findings, then the appeal shall be forwarded to SETA for investigation and judgement as per SETA’s Learners Appeals Policy and Procedure (refer to Annexure A).
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